“Personal Information” means information whether or not an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.
This policy applies only to websites maintained by Believe Wines. We may create links to the websites of our promotional partners, licensed software publishers or other entities whether or not they are owned or affiliated with Believe Wines. Although we use reasonable endeavors to only provide links to websites that meet similar standards for maintaining each individual’s right to privacy, this policy does not apply to third party websites and we are not responsible for, or accept any liability in respect of, any content appearing on these websites or the use of any information (whether personal or otherwise) provided to such websites. Conversely there may be third party websites that contain links leading to one of our websites. We cannot control these links nor are we responsible for any content that appears on the websites that contain such links.
Collection of Personal Information through our Websites
We usually do not require that visitors reveal any personal information such as name, address, telephone number, email address and/or hardware/software information in order to access our websites. However, visitors who do not wish to share personal information may not be able to access certain areas or participate in certain activities (such as entering a promotion) that require registration.
Although information may be required to participate in certain promotions offered through our website, participants provide information on a voluntary basis only. Generally, we may wish to collect personal information for the purpose of; participation in online contests or other promotions; responding to questions or comments sent through our websites; improving our websites and the services and products we offer you.
Should you wish to participate in certain promotions offered through our websites, we may ask you to provide the following information:
- Age and/or date of birth;
- Telephone number;
- Email address;
- Store where product was purchased;
- Product purchased; and/or
- Proof of purchase.
How Your Information is Collected
- Competition/entry forms;
- Online promotions;
- 3rd party promotions;
- Form feedback; and
- Social media channels.
Collection of Demographic Information
From time to time we will offer visitors the chance to answer questions about their favorite Believe Wines products and other issues. This general and demographic information (e.g., gender, Island or Territory and date of birth) is collected anonymously and will not be linked to any personal information, through cookies or other methods, without the approval of the user. (To learn more about what “cookies” are and how we may use them, please see the section below titled “Cookies”.)
We may use log files to gather statistics about our users’ browsing habits and to assess overall website activity, including how many “hits” a particular web page is getting. These entries are generated anonymously and enable us to track interest in specific promotions, troubleshoot technical concerns and provide you with content that is most interesting to you. We also use the log file entries for our internal marketing and demographic studies, so that we can constantly improve the online services we provide you. Log files are used internally only and are not associated with any particular user, computer or browser.
Where Your Information is Stored
We may store your information in hardcopy and/or in electronic form on servers that are located within the United Kingdom and USA. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from any unauthorized access, modification or disclosure.
How We Use Your Information/Purpose for Your Information
Personal information, which we collect for a particular promotional purpose through our website, will be saved and used only for that purpose, unless the participant chooses to opt in to one of the programs discussed below or opt in to receive future communications from Believe Wines regarding product information, offers and promotions.
Believe Wines does not use or disclose personal information for purposes other than the identified purpose for which it is collected, except with the consent of the individual or as required or permitted by law.
Additionally, we may also use non-personal information provided by you for marketing and demographic studies. Such studies may be conducted by us or by an outside firm hired by us. These studies are for internal purposes only in order to help us improve our websites and products to better meet your needs. We may share non-personal information and behavioral data for marketing purposes.
We use personal information for a variety of purposes to effectively conduct our business, including to:
Provide our customers and prospective customers with information about us and our products and services;
Gain an understanding of our customers’ needs in order to provide better products and services and maintain our high levels of customer service;
Conduct research and development;
Comply with our legal and regulatory obligations;
Manage our relationships with our suppliers and stakeholders;
Consider job applicants for current and future employment;
Evaluate marketing activity.
We may also use your information for other purposes required or authorized by or under law (including purposes for which you have provided your consent).
Accuracy & Security
We seek to maintain reasonable security measures in order to attempt to protect against the loss, misuse or alteration of personal information under our control. Unfortunately, there is no such thing as perfect security. As a result, although we strive to protect your personally identifying information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with our websites or that we store on our systems or that is stored on our service providers’ systems. Furthermore, to the extent permitted by law, Believe Wines accepts no responsibility and/or liability for any such disclosures of your personal information.
How you can make a Complaint
Please forward complaints in writing to:
Petra Haven, Public Relations
Believe Wines will endeavor to address these issues within 72 hours of receipt.